Membership Policy

WASHED. offers three membership tiers:

• ●Essential — S$89/month: Exterior service twice a month
• ●Plus — S$149/month: Exterior service twice a month + Interior service once a month
• ●Signature — S$229/month: Signature Exterior twice a month + Signature Interior once a month

All plans are recurring monthly subscriptions. Your membership begins once payment is successfully processed and your service location is confirmed.

SUV and MPV memberships are subject to an additional S$10 monthly vehicle-size charge. The total recurring monthly amount is confirmed before payment during onboarding.

Each plan includes a set number of services per billing cycle:

• ●Essential: Two (2) exterior services per month
• ●Plus: Two (2) exterior services + one (1) interior service per month
• ●Signature: Two (2) signature exterior services + one (1) signature interior service per month

Service inclusions are as described on our Memberships page. Specific techniques and products may be updated over time while maintaining the same service category and quality standard.

All new members receive a complimentary Welcome Kit, which includes a Mini Car Diffuser, initial Signature Scent fill, and a WASHED. Car Sticker. The Welcome Kit is delivered with your first completed service.

Plus and Signature members also receive a complimentary monthly Signature Scent top-up with their interior service.

WASHED. provides scheduled mobile car care after hours at your registered parking location. Your preferred service day is noted during onboarding, but actual scheduling is determined by route planning, crew availability, and operational capacity.

Each membership cycle includes two scheduled service visits. Essential members receive two exterior services. Plus and Signature members receive an exterior service on their first visit, with their interior care combined with the second exterior visit.

Your preferred service day guides scheduling, but we cannot guarantee a specific day. Your final service schedule will be confirmed based on availability.

You must provide an accurate and accessible parking location for your vehicle. This includes:

• ●Parking type (e.g., HDB MSCP, Condominium, Landed)
• ●Parking level and lot number
• ●Any access notes or instructions for our crew

Some locations may require management approval. We will review your location during onboarding and confirm eligibility before scheduling services.

If you change your service location, it will be re-reviewed before services resume at the new location.

If you need to change your service night, you can submit a reschedule request from your Member Dashboard. Requests are subject to availability and approval.

Rescheduling does not consume an additional service entitlement. Your service is simply moved to an alternative date.

If we are unable to service your vehicle due to a location or access issue on your end (for example, the vehicle is not at the confirmed location or access details are incorrect), we will mark the service as Unable to Service and offer a reschedule. On the first such occurrence, your service entitlement is preserved. If repeated access failures occur within the same service cycle, the service may be treated as consumed.

Exterior car care services are weather-dependent. If rain or adverse conditions affect your scheduled service:

• ●We may delay the service to later in the evening
• ●We may reschedule to another operating night
• ●You will be notified of any delay or reschedule
• ●No additional service entitlement is consumed by a delay

If your service cannot be completed due to weather or any WASHED.-caused operational issue (including crew availability, equipment, or scheduling problems), your service entitlement will not be consumed. We will reschedule your service at no additional cost using the existing scheduling process.

Your membership is billed monthly on a recurring basis via Stripe. Payment is charged automatically each billing cycle until you cancel.

You can manage your billing and update payment methods through the Stripe Customer Portal, accessible from your Member Dashboard.

You may cancel your membership at any time. There is no minimum notice period. Cancellation takes effect at the end of your current paid billing period — no new billing cycle will be charged after cancellation takes effect.

Until the cancellation effective date, you retain full access to your membership entitlements and included services.

After cancellation takes effect, no further billing cycles will be charged. Service jobs beyond the cancellation effective date will not be generated.

Your service entitlement is tied to your active billing period. If your membership is cancelled or becomes inactive, services beyond the entitlement cutoff date will not be performed.

If a payment fails and your membership enters a Past Due state, future service scheduling may be paused until payment is resolved.

Membership fees are generally non-refundable once a billing period has begun, including for unused services within that billing period, except where required by applicable law or where WASHED. determines otherwise.

For any questions about your membership, please contact us:

• ●WhatsApp: +65 8999 1520
• ●Email: washedsg@gmail.com